TERMS & CONDITIONS
Agreement
Any use of this website is subject to the conditions and terms herein stated, whether for research or educational purposes or for the ordering of available products. When you visit or shop at indigenous-bynature.com you are automatically agreeing to these conditions. Please make sure you take the time to carefully read all the terms and conditions.
Information
Information provided by indigenous-bynature.com, whether it be by phone or email, including any links to or from this site, is regarded as purely for scientific and/or educational purposes and should never be interpreted as a diagnosis or recommendation for specific uses of our products. We do not accept responsibility or liability for the information that is provided herein. All intended use and application of our products are performed solely with the consumers awareness of all possible risks. We assume no responsibility for outcomes, positive or negative.
Age
You must be 18 years of age or older to place an order. We assume each completed order to be in compliance with this term.
Account
We require you fill out the correct information when creating a customer account. This includes your full name, email address, current shipping address and phone number where you can be reached should we have any questions regarding your account. Failure to comply may cause delay or return of your shipment. We assume no responsibility for delivery issues due to incorrect data.
Price Information
All prices listed on our website are prices including sales tax (VAT) All buyers need to pay sales tax in the Netherlands. The sales tax on all products is 21% as by Dutch tax law. Sales tax is calculated on the total net checkout amount and needs to be paid over the shipping costs if they apply.
Payment Options
Please visit our homepage www.indigenous-bynature.com to see all payment methods accepted by us
Order Confirmation
You will receive immediate confirmation by email upon ordering and within 24 hours after payment we will process your order.
Product Purpose
We make our products available for the sole intention of educating consumers to the ethnographic and botanical value and interest of said products. Our products are not intended for human or animal consumption or cosmetic use and we assume no responsibility for individual usage. We maintain stringent standards in identifying and sourcing the highest quality products from the purest sources,however we cannot guarantee the outcomes in regard to consumer usage. Nature based products vary, and we have no control over the eventual outcome. We do not assume any responsibility for results of experimentation and usage.
Product Support
Our policy states that we do not expressly indicate, write about, nor talk about particular usage of our products.
Shipping Policy
We take the greatest precautions in preparing your order for shipping. However, it is the buyer’s responsibility to be informed as to the restrictions of natural, plant-based products in your country. Products that are known to us to be restricted in your country will be disabled from ordering. We cannot be held responsible for orders that are seized, returned or destroyed, due to customs regulations or illegalities. Ultimately it is the customer’s responsibility to be informed and aware of the rules and regulations of the country of destination.
We currently ship from the Netherlands. All our prices exclude shipping fee.
Ordering customers are responsible for entering their correct address. Indigenous by Nature BV. cannot be held responsible for incorrect addresses or any by the customer requested amendments made by staff of
Indigenous by Nature
Return Policy
Refunds will be given as a replacement. The return shipping costs will be paid by the buyer. The item needs to be returned in its original and unopened condition in order to receive a refund. We will evaluate refunds on a case-by-case basis,
Shipping costs for returned orders are the responsibility of the buyer.
If you decide you want to cancel your order once it has been shipped, you may refuse it upon delivery. If you have already received your package, do NOT ship it back until we have communicated instructions as to if and how you may do so.
We have a no return policy for Rape.
Returned Orders
A fee will apply if, for any reason beyond our control,
a shipment is returned to us and you would like it to be re-shipped.
Delivery Time
In your invoice you will find a customized shipping offer with approximate time estimates. However we cannot guarantee exact dates due to various customs and/or mail service delays that may occur and due to the fact that we ship worldwide.
Shipment Tracking
If you have chosen to have your package shipped via registered mail you will receive a shipping confirmation email with a tracking number. This number will allow you to follow the shipping status of your order. Upon arrival a signature will be required. Tracking of your package with the required signature means your securely shipped goods will be delivered to the right person. It is your responsibility to track your package once it has been shipped.
Contact Details:
See below
PRIVACY STATEMENT
Indigenous by Nature. You can find our contact information at the bottom of each page.
When we collect your information, we may share it across our companies. This Privacy and Cookie Policy explains how we use any of your personal information we might collect and how you can limit our use of it.
Our brands
1. What information do we gather?
1.1 Information that relates directly to you (e.g. your name and address).
1.2 Information that does not directly identify you (e.g. how you might browse our website).
Your IP address through the placement of cookies (see Sections 6 and 7 on cookies and their management, below); Location data, which might be gained through your IP address or GPS data (see Section 3 (4), below).
2. How we use your information
2.1 We might use your information to:
Remember you when you visit our website and see how your journey through it by using cookies. We explain what cookies are in Section 6 and how you can manage them in Section 7, below; Make sure the products and services we provide to you are correctly administered; Make sure materials on the website are presented in the most effective way for you and your computer or mobile device; Collect and log numeric internet addresses to improve the website and to monitor website usage; Assess and understand our readers’ feedback and identify usage hotspots;
2.2 If you have bought one of our products, we will use the information you provide to keep you updated about (related) products unless you have told us otherwise.
3. How do we gather information?
3.1 Information is gathered in the following ways:
indirectly (e.g. using website technology); and directly (e.g. when you buy products, sign-up for our newsletter or register as an affiliate or wholesale customer). through your device (e.g. mobile, PC or tablet) where you have enabled location services for the applicable browser.
4. How do you decide how you want to hear from us?
4.1 We always seek to explain why and how we might contact you at the point you give your information to us. We may contact you by email, phone, post and SMS text.
4.2 We also provide the means for you to grant or withhold your permission for us to contact you. We do this by using opt-in boxes or unsubscribe options. We use these to gain your permission to contact you about our wider range of goods and services.
4.3 Sometimes, we need your information to be able to contact you to provide you with certain information (e.g. as affiliate or wholesale customer). In those cases, by signing up you give us permission to send you service communications and we will not offer you the chance to opt-out from receiving those messages.
5. Accessing and updating your personal information
5.1 You can update your details and marketing preferences by accessing your account pages on the website or by emailing customer@indigenous-bynature.com
5.2 You have the right to access the personal information held about you. To obtain a copy of that personal information, please send an email to customer@indigenous-bynature.com. Please note that you must provide proof of identification.
6. Cookies
6.1 A cookie is a small piece of information that is placed on your computer when you visit certain websites. When we refer to “cookies” we include other technologies with similar purposes. Find out more about the use of cookies on cookiecentral.com.
6.2 We use the following types of cookies:
(1) Analytics cookies that anonymously remember your computer or mobile device when you visit our website. They keep track of browsing patterns and help us to build up a profile of how our readers use the website. (2) Service cookies that help us to make our website work as efficiently as possible; remember your registration and login details; remember your settings preferences;
7. Managing your cookies preferences
7.1 Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.
8. Protecting your information
8.1 The password you provide when registering with the website helps to protect against unauthorized access to your personal information. Please make sure you use a safe password consisting of at least 8 characters, using both upper- and lower cases as well as special characters.
8.2 We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of the website. Any information that you send is at your own risk and may be read by others. However, once we have received your personal information, we use strict procedures to protect the security of your personal information.
9. Disclosing your information
9.1 We may disclose your personal information if we are approached by a potential buyer of our business, if we required to do so by law or in good-faith believing such action is necessary to comply with the law.
9.2 We never sell personal information or pass it to third parties for marketing purposes without your permission.
10. Where we store your personal information
10.1 The personal information that we collect from you may be sent and stored outside the European Economic Area (“EEA”) in order to carry out the activities listed in “Use of Your Information”.
11. Changes to this Policy
11.1 If we change our Policy, we will post the changes on this page. Please check the website regularly for any changes to this Policy.
12. If you don’t feel we’re adhering to this Policy, what should you do?
12.1 If you believe that we have not adhered to this Policy, please notify us by email at customer@indigenous-bynature.com and we will try to solve the problem promptly.
This Policy was last updated on 25th of October 2020.
OUR BRAND
Indigenous by Nature